10 Airlines with the Most Negative Reviews by Travelers

Spirit Airlines (USA)

Spirit Airlines is often criticized for its numerous extra fees, uncomfortable seating, and frequent delays. Despite offering low base fares, many passengers feel the experience lacks comfort and customer service.

Ryanair (Europe)

Ryanair, a primary European low-cost carrier, has faced complaints about strict baggage policies, additional charges, and limited legroom. While it offers affordable flights, some travelers find the service quality subpar.

Frontier Airlines (USA)

Frontier Airlines has received many customer complaints, particularly regarding hidden fees, uncomfortable seating, and delays. Passengers often express dissatisfaction with the overall value for money.

Wizz Air (Europe)

Wizz Air, a Hungarian low-cost carrier, has faced criticism for frequent delays and additional charges for basic services. Passengers have also reported challenges with customer service and communication.

Lion Air

Following the tragic crash of flight QZ8501 in late 2014, Indonesia AirAsia has faced intense scrutiny over its safety record.

The airline cannot operate flights to the United States or the European Union due to its overall safety rating. Indonesia AirAsia was legally founded on November 15, 1999, and commenced operations the following year. However, it is worth noting that Lion Air holds the unfortunate distinction of experiencing multiple hull losses throughout its operational history, although only one of these incidents gained significant media attention.

EasyJet (Europe)

EasyJet, another European budget airline, has received negative feedback for delays, cancellations, and customer service issues. While it offers competitive prices, some travelers feel the service quality does not meet expectations.

Jet2.com (UK)

Jet2.com, a UK-based airline, has been criticized for flight delays and customer service challenges. Passengers have reported issues with communication during disruptions and difficulties in obtaining refunds.

Aeroflot (Russia)

Aeroflot is one of the oldest airlines in the world.

It was once the official airline of the Soviet Union. However, during the Soviet era, it had a terrible safety record. Aeroflot has been involved in over 200 fatal crashes, mainly between the 1960s and 1990s. Many of these accidents were due to poor aircraft maintenance and pilot errors. Today, the airline has improved its safety standards, but its past makes it one of the worst in aviation history.